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Notification of Damaged
If items are damaged, please contact us via email upon receiving the goods with details of the fault. We will then process a full refund once the goods have been returned to us. We will also pay your postage for you.
Please allow 8-10 working days for the refund to be processed.
In the unlikely event that you are not happy with your goods, you must return the item(s) to us within 14 calendar days of receipt. Please contact us to let us know that you are returning an item(s). The goods must be returned in their original condition and packaging, including a note of your name and address. Returns will be refunded on receipt of the goods.
If you wish to check the status of your order, please contact us by email and we will update you.
Lily’s Wonderland Ltd is committed to ensuring that our customers are 100% satisfied not only with their goods but also with the service provided.
FREE delivery on all orders over £50
Book Lily’s Wonderland for your Event
Lily’s Wonderland also offers a mobile service where our products can be set up in your home, fairs and markets.
Please contact us if you are interested in the services that we offer.